Reservations Policy
This Reservation Policy is applicable to any and all contracts made by Cascade Wellness Resort, registered with the numbers 1650 (Tourist Apartments), 1651 (Hotel) and 1652 (Tourist Complex) on RNET.
Warranty policy
All prices mentioned include VAT at the current rate.
At the time of booking, as a guarantee, credit card details (number, validity and security code) will be requested. You will need to present the same card provided to confirm the reservation at check-in.
Payment and cancellation policy
When booking a Book Now, Pay Later rate, payment must be made upon check-in. If canceled within 4 days before the arrival date until 2:00 p.m., 100% of the total reservation amount will be charged. In case of no-show or early departure, 100% of the total reservation amount will be charged.
When booking a Pay Now rate, the non-refundable payment must be made at the time of confirmation. In case of no-show or early departure, 100% of the total reservation amount will be charged.
Special offers have specific cancellation policies, which should be checked individually.
Check-in | check-out time:
- Hotel Rooms - Check-in: from 3 pm | Check-out: until 12 pm. Apartments and Villas - Check-in: from 4 pm | Check-out: until 11 am.
- Late check-out: Please contact the reception to request late check-out (subject to availability). Additional charges may apply.
Children and extra beds:
- Babies up to 2 years old will be accommodated in a cot free of charge. Cots reservations are on request and are subject to availability confirmation.
- Children from 3 to 12 years old will be accommodated free of charge on a sofa bed as long as they share the room with their parents.
- Extra adult bed has an additional cost and will be accommodated on a sofa bed.
- Maximum 1 extra bed per room / apartment.
