This Reservation Policy is applicable to any and all contracts made by Cascade Wellness Resort, registered with the numbers 1650 (Tourist Apartments), 1651 (Hotel) and 1652 (Tourist Complex) on RNET.
All prices mentioned include VAT at the current rate.
At the time of booking, as a guarantee, credit card details (number, validity and security code) will be requested. You will need to present the same card provided to confirm the reservation at check-in.
Payment and cancellation policy
When booking a Book Now, Pay Later the total amount of the reservation is paid upon check-in. There will be no cancellation charge if a booking is cancelled until 2 pm of the day prior to expected date of arrival. If cancelled later the first night will be charged. In case of no-show or early departure, 100% of the total reservation amount will be charged. From 1 July to 17 September, if canceled more than 4 days before the arrival date, the first night of the reservation will be charged. In case of no-show or early departure, 100% of the total reservation amount will be charged.
When booking a Pay Now rate, the payment of the total amount of your reservation is due at booking confirmation time, this is a non-refundable payment. You can change your dates until 2pm of the day prior to expected date of arrival and reschedule your stay until 30 December 2021. In case of no show or early departure, 100% of the total reservation amount will be charged.
Special offers have specific cancellation policies, so they must be consulted individually.
Check-in | check-out time:
- Hotel Rooms - Check-in: from 14: 00h | Check-out: until 12:00.
- Apartments and Villas - Check-in: from 16: 00h | Check-out: until 11:00.
Late check-out: Please contact the reception to request late check-out (subject to availability). Additional charges may apply.
Children and extra beds:
- Babies up to 2 years old will be accommodated in a cot free of charge. Cots reservations are on request and are subject to availability confirmation.
- Children from 3 to 12 years old will be accommodated free of charge on a sofa bed as long as they share the room with their parents.
- Extra adult bed has an additional cost and will be accommodated on a sofa bed.
- Maximum 1 extra bed per room / apartment.
Pets up to 20 kg are allowed only in apartments and villas and have an additional cost.
Non-smoking hotel (except in authorized areas).