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Reservations Policy

Warranty policy

All prices mentioned include VAT at the current rate.

At the time of booking, as a guarantee, credit card details (number, validity and security code) will be requested. You will need to present the same card provided to confirm the reservation at check-in.

Payment and cancellation policy

When booking a Book Now, Pay Later rate payment for the reservation must be made at check-in. You can change or cancel the reservation free of charge up to 48 hours before the day of arrival.

When booking a Pay Now rate, payment of the reservation must be made at the time of confirmation. You can change or cancel your reservation free of charge up to 48 hours before the day of arrival.

In case of early departure, or “No show”, 100% of the total reservation amount will be charged.

Special offers have specific cancellation policies, so they must be consulted individually.

Check-in | check-out time:

  • Hotel Rooms - Check-in: from 14: 00h | Check-out: until 12:00.
  • Apartments and Villas - Check-in: from 16: 00h | Check-out: until 11:00.

Late check-out: Please contact the reception to request late check-out (subject to availability). Additional charges may apply.

Children and extra beds

  • Babies up to 2 years old will be accommodated in a cot free of charge. Cots reservations are on request and are subject to availability confirmation.
  • Children from 3 to 12 years old will be accommodated free of charge on a sofa bed as long as they share the room with their parents.
  • Extra adult bed has an additional cost and will be accommodated on a sofa bed.
  • Maximum 1 extra bed per room / apartment.

Pets up to 20 kg are allowed only in apartments and villas and have an additional cost.

Non-smoking hotel (except in authorized areas).

  • Cascade Wellness Resort

    Rua das Ilhas
    8600-513 Lagos
    Algarve, Portugal

    GPS Coordinates:
    N 37º 5' 9.838" W 8º 40' 43.388"

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